FAQ – Light Me Up Candle – lightmeupcandlebyeugenia

Products

What are your candles made of?

Our candles are handcrafted using premium, clean-burning wax and high-quality fragrance oils. Each candle is carefully poured in small batches to ensure consistent quality and a luxurious scent experience.

How long do your candles burn?

Burn times vary by size, but our candles are designed for long-lasting enjoyment. Check each product page for the specific burn time listed.

Are your products safe for sensitive individuals?

Our products are thoughtfully formulated with clean ingredients. If you have specific sensitivities or allergies, we recommend reviewing the ingredient list on each product page before purchasing.

Orders & Shipping

How long does it take to process my order?

Orders are typically processed within 2–5 business days, as each item is handcrafted with care. You'll receive a shipping confirmation with tracking once your order is on its way.

Do you ship to Canada or internationally?

Yes! We ship within the US and to Canada. International shipping options may vary — please check at checkout for availability and rates.

Can I track my order?

Absolutely. Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.

Returns & Exchanges

What is your return policy?

Due to the handcrafted and personal nature of our products, all sales are final. However, if your order arrives damaged or there's an issue, please contact us within 7 days of delivery and we'll make it right.

My order arrived damaged — what do I do?

We're so sorry! Please reach out to us with a photo of the damaged item and your order number, and we'll resolve it promptly.

Candle Care

How do I get the best burn from my candle?

Trim the wick to ¼ inch before each burn.
Allow the wax to melt to the edges of the container on the first burn to prevent tunneling.
Never burn for more than 4 hours at a time.
Keep away from drafts, children, and pets.